1. Information We Collect

We may collect your name, mobile number, email address, service address, appliance brand or model, preferred appointment time and the issue you describe. If you contact us multiple times, we may also keep a record of earlier messages or service history so our team can respond more accurately and provide faster support.

2. How We Use Your Information

We use your information to schedule service visits, confirm appointments, share technician updates, prepare quotations, diagnose reported issues and provide after-service support. We may also use service history to improve response quality, reduce repeat visits and help technicians arrive with the right tools or spare-part expectations.

3. Sharing of Information

We do not sell customer information. We may share limited details only when reasonably necessary to complete a booking, coordinate service operations, comply with legal obligations or protect the safety of our customers, staff or business operations.

4. Data Protection

We take reasonable administrative and operational steps to protect customer information from unauthorized access, misuse or accidental disclosure. While no method of transmission or storage can be guaranteed completely secure, we aim to keep the information we hold limited, practical and relevant to service delivery.

5. Cookies and Third-Party Services

This website may collect basic technical information such as browser or usage data to improve website performance and user experience. The site may also include links or embedded services such as maps, phone links, email links or messaging platforms. Those third-party services operate under their own privacy terms, and we recommend reviewing their policies before sharing sensitive information through them.

6. Data Retention

We retain enquiry and service information only for as long as it is reasonably needed for booking coordination, service follow-up, warranty or revisit support, internal administration and any legal or accounting obligations that may apply.

7. Your Choices

You may contact us to review, update or request deletion of information you have shared with us. We will consider such requests within a reasonable time, subject to any records we may need to keep for service, compliance or legitimate business purposes.

8. Policy Updates

We may update this Privacy Policy from time to time if our website, services or legal responsibilities change. The latest version published on this page will apply from the date it is posted.

9. Contact Us

If you have any questions about this Privacy Policy or want to request an update to your information, you can contact Refresh Cooling Service by phone at 097511 27418.